Terms and Conditions

Welcome to SoloSweeps Casino. These site rules explain the conditions that govern your access to and use of our website, games, player account, promotions, and related services. By registering, logging in, or using any part of the platform, you agree to follow these conditions of use. This page sets out the main rights, responsibilities, and restrictions that apply when you use SoloSweeps Casino.

Who can join SoloSweeps

SoloSweeps Casino is intended for adults only. You must be at least the legal gambling age in the place where you are located to open an account or use our services. It is your responsibility to confirm that online gambling and participation in sweepstakes-style offers are lawful where you are located. We may restrict or prohibit access for residents of particular states or regions, and certain offers may not be available in all places.

Creating your account

When you register, provide accurate and current information about yourself. Accounts must be registered in your real name and may be limited to one active account per person, household, or device unless we explicitly permit otherwise. We may require additional details during registration, and you must keep your account information up to date.

Verifying your identity

To protect you and maintain a safe service, we may ask for documents or information to verify your identity, age, address, payment method ownership, or other account details. Typical requests can include government-issued ID, proof of address, or documentation related to a payment. Verification is a standard part of responsible operations and may be required before deposits are accepted or withdrawals are processed.

Use of your player account

Your account is personal. You are responsible for keeping your login details confidential and for all activity that occurs under your account. Do not share your password, allow another person to use your account, or sell or transfer the account to anyone else. If you suspect unauthorized access, contact support immediately.

Deposits, withdrawals, and balances

We accept a range of payment methods subject to availability and eligibility. Typical options include Apple Pay, Google Pay, MasterCard, and Visa. All transactions are processed in US dollars.

Processing times, limits, and verification requirements vary by payment method and by regulatory rules. Withdrawal requests may be reviewed before release, and we may require identity checks or other documentation before approving payments. We may place temporary holds on transactions while we complete these checks. Fees, minimums, and maximums may apply depending on the chosen payment method and your account status.

How bonuses and promotional offers work

Promotions, bonuses, and free play offers are governed by specific bonus terms in addition to these service terms. For example, our welcome offer provides “5,000 Gold Coins + 5 Sweeps Coins,” credited automatically on account creation and first login. Under the sweepstakes model used at SoloSweeps Casino:

• Gold Coins are provided for fun play only and have no monetary value.
• Sweeps Coins are intended for prize redemption after required playthroughs and conditions are met.

For the welcome Sweeps Coins, a 1x playthrough requirement applies on eligible games. Eligible slots include titles provided by Betsoft, Playson, and Gaming Corps. Sweeps Coins are non-sticky by default and become redeemable once playthrough requirements are satisfied. Some states, including Idaho, Kentucky, Michigan, Montana, Nevada, and Washington, are excluded from this welcome offer. Bonus abuse, manipulation, or the use of multiple accounts to claim the same offer may result in restrictions, withholding of funds, or account closure.

Always review the specific terms for each promotion before participating. Where applicable, promotional terms will explain eligibility, wagering requirements, game restrictions, time limits, and maximum conversion or withdrawal rules.

Game availability and access to services

We provide games from a variety of software partners, including 3 Oaks, Betsoft, Eurasian Gaming, Gaming Corps, KA Gaming, Kalamba Games, Mancala Gaming, NetGaming, Onlyplay, Playson, and Red Rake Gaming. Availability of particular games, features, or software providers may vary by device, jurisdiction, or over time.

Access to games and services may be affected by scheduled maintenance, technical issues, software updates, or regulatory restrictions. We do not guarantee that every game, payment method, promotion, or feature will always be available in every location, or at every moment.

Fair play and prohibited behavior

To keep the platform safe and fair, you must:

• Use the site only for lawful purposes and comply with these rules.
• Not attempt to manipulate games, systems, or promotions, including collusion or using unauthorized software, bots, or automated methods.
• Not commit fraud, chargeback abuse, or bonus abuse.
• Provide truthful information and avoid creating multiple accounts to gain an advantage.

We expect fair play from all players and will take action when behavior threatens the integrity of the platform.

When we may act on account activity

If we reasonably suspect rule breaches, fraud, identity issues, or other misuse, we may limit, suspend, or close your account, withhold or reverse bonuses, freeze transactions, or place other restrictions while we investigate. Actions taken are intended to protect players and the service and will follow a proportionate and reasonable process. We will communicate the reason for significant account actions when appropriate, and you may be asked to provide documentation to resolve matters.

Errors, mistakes, and technical problems

Occasionally, system errors, incorrect account balances, game malfunctions, or display mistakes can occur. When an obvious error is identified—such as incorrect odds, pricing, or a technical fault—we reserve the right to correct it and to amend any resulting outcomes in a fair manner. We will act reasonably to resolve issues and restore proper play, but we cannot guarantee uninterrupted, error-free operation at all times.

Responsible gaming and player protection

Gambling should be treated as entertainment. It is not a way to make money. We offer tools and settings to help you manage your play, such as deposit limits, session reminders, self-exclusion options, and cooling-off periods. If you need help or want to set limits, contact our support team or consult our responsible gaming resources at "/responsible-gaming". If you suspect you have a problem with gambling, seek professional help.

Intellectual property

All content on this site, including text, graphics, logos, software, and game interfaces, is owned by SoloSweeps Casino or our licensors. You may not copy, reproduce, republish, distribute, or commercially exploit site content without our prior written permission. Limited personal use for accessing and playing games is permitted under these terms.

Third-party providers and linked services

Certain games, payment systems, or technical services are provided by third parties. These providers operate under their own rules and availability constraints, and we are not responsible for their performance beyond what is stated in our service terms. The site may contain links to third-party websites; these links do not imply endorsement, and we are not responsible for content or practices on external sites.

Limits on liability

To the extent permitted by law, SoloSweeps Casino is not liable for indirect, incidental, special, or consequential losses arising from your use of the site. This includes losses caused by technical interruptions, user error, unsupported devices, third-party service failures, force majeure events, or misuse of the service. Our liability for direct losses is limited to the extent permitted by applicable law and, where relevant, to reasonable remediation such as correcting balances or reversing erroneous transactions.

No guarantees

The site and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, constant availability, or error-free operation. While we work to maintain secure and reliable services, circumstances beyond our control may affect performance.

Changes to these conditions

We may update these terms and conditions from time to time. The latest version posted on this page will apply from the date it is published, unless we state otherwise. We encourage you to review these rules periodically so you remain informed about any changes.

Related policies

You should also read our Privacy Policy, Bonus Terms, AML and KYC policy, Cookie Policy, and responsible gaming information for a complete view of how SoloSweeps Casino operates and protects players. These documents work together with the site rules to explain your rights and obligations.

Contact support

If you have questions about these conditions or need help with your account, contact our support team via live chat or by emailing support@solosweeps.com. We are here to help you understand the rules that apply to your use of the platform.

These conditions are intended to set clear expectations for using SoloSweeps Casino, protect players, and ensure fair, lawful operation of the service. Continued use of the site means you accept and agree to follow these terms. For more about our platform and services, see the SoloSweeps Casino review.